[
{
"id":"1_0",
"name":"Choose one...",
"parent_id":"0",
"response": ""
},
{
"id":"1_1",
"name":"My Current Employer Uses ADP",
"parent_id":"0"
},
{
"id":"2_0",
"name":"Choose one...",
"parent_id":"1_1",
"response": ""
},
{
"id":"2_1",
"name":"Log in issues",
"parent_id":"1_1"
},
{
"id":"top_select",
"name":"What are you trying to access?",
"parent_id":"2_1"
},
{
"id":"3_2",
"name":"My pay information or W2",
"parent_id":"2_1"
},
{
"id":"3_2_1",
"name":"Have you previously logged on to the ADP portal to get your paystub or a W-2?",
"parent_id":"3_2"
},
{
"name":"Yes",
"parent_id":"3_2",
"response": "Try logging in at login.adp.com. If you still have log in issues, please ask your company Payroll or Human Resources department for help. To protect your privacy, only your company administrator can access your account information.
We’re sorry but ADP does not provide live support for employees of ADP clients.
"
},
{
"name":"No",
"parent_id":"3_2",
"response": "If you need to access your W-2 or pay information, please follow these instructions:
Download the Free Mobile App
Select New? Get Started and follow the instructions
If you are unable to download the mobile app please follow these instructions:
- On your computer or mobile device, go to Log In:
https://netsecure.adp.com/pages/sms/ess/v3/pub/ssr/theme.jsp - Press Find Me
- If you no longer use the email or mobile number that you shared with your employer, click on Your Information and enter your information
- If you are registered in ADP’s systems, you will see a list of products that you are able to access. To view your pay information, select MyADP or WorkforceNow
What you can do if you are unable to access your pay information:
If you can’t log in to ADP’s mobile app, contact your employer. Your employer is required to provide you with your pay and W-2 information.
If you can’t contact your employer/former employer or have issues getting your W-2, the IRS can help - https://www.irs.gov/taxtopics/tc154
If you are unable to contact your employer/former employer, you can reach out to your state labor department for assistance with past pay information. A list of state labor departments is available here.
To activate your card or to access your account, please log into mywisely.com. For further assistance, please call Wisely Cardholder Services at 866 313-6901. They are available 24/7.
"
},
{
"name":"My 401k Information",
"parent_id":"2_1",
"response": "You can access your account at https://mykplan.com. If this is your first time logging in, Choose one the Register Now button to complete your online registration. If you need more help, please contact the Retirement Services Service Team at 800-695-7526 Monday through Friday from 8am - 9pm ET.
"
},
{
"id":"3_7",
"name":"Other",
"parent_id":"2_1"
},
{
"id":"3_7_1",
"name":"Have you previously logged on to the ADP portal?",
"parent_id":"3_7"
},
{
"name":"Yes",
"parent_id":"3_7",
"response": "Try logging in at login.adp.com. If you still have log in issues, please ask your company Payroll or Human Resources department for help. To protect your privacy, only your company administrator can access your account information.
We’re sorry but ADP does not provide live support for employees of ADP clients.
"
},
{
"name":"No",
"parent_id":"3_7",
"response": "If you need to access your W-2 or pay information, please follow these instructions:
Download the Free Mobile App
Select New? Get Started and follow the instructions
If you are unable to download the mobile app please follow these instructions:
- On your computer or mobile device, go to Log In:
https://netsecure.adp.com/pages/sms/ess/v3/pub/ssr/theme.jsp - Press Find Me
- If you no longer use the email or mobile number that you shared with your employer, click on Your Information and enter your information
- If you are registered in ADP’s systems, you will see a list of products that you are able to access. To view your pay information, select MyADP or WorkforceNow
What you can do if you are unable to access your pay information:
If you can’t log in to ADP’s mobile app, contact your employer. Your employer is required to provide you with your pay and W-2 information.
If you can’t contact your employer/former employer or have issues getting your W-2, the IRS can help - https://www.irs.gov/taxtopics/tc154
If you are unable to contact your employer/former employer, you can reach out to your state labor department for assistance with past pay information. A list of state labor departments is available here.
If your W2 is not available online, please contact your employer for a copy. To protect your privacy, only your employer can access your account information.
We’re sorry but ADP does not provide live support for employees of ADP clients.
"
},
{
"name":"No",
"parent_id":"4_2",
"response": "If you need to access your W-2 or pay information, please follow these instructions:
Download the Free Mobile App
Select New? Get Started and follow the instructions
If you are unable to download the mobile app please follow these instructions:
- On your computer or mobile device, go to Log In:
https://netsecure.adp.com/pages/sms/ess/v3/pub/ssr/theme.jsp - Press Find Me
- If you no longer use the email or mobile number that you shared with your employer, click on Your Information and enter your information
- If you are registered in ADP’s systems, you will see a list of products that you are able to access. To view your pay information, select MyADP or WorkforceNow
What you can do if you are unable to access your pay information:
If you can’t log in to ADP’s mobile app, contact your employer. Your employer is required to provide you with your pay and W-2 information.
If you can’t contact your employer/former employer or have issues getting your W-2, the IRS can help - https://www.irs.gov/taxtopics/tc154
If you are unable to contact your employer/former employer, you can reach out to your state labor department for assistance with past pay information. A list of state labor departments is available here.
Please try logging into login.adp.com to see if your past W2 information is available. If you are unable to log in, please contact your employer for a copy. To protect your privacy, only your employer can access your account information.
We’re sorry but ADP does not provide live support for employees of ADP clients.
"
},
{
"name":"Past",
"parent_id":"4_3",
"response": "Please click here to access your former employer tax information.
"
},
{
"name":"My W2 is wrong",
"parent_id":"2_2",
"response": "Please contact your company HR or Payroll dept to report any errors on your W-2. They are the only ones who can make changes to your W-2.
To protect your privacy, ADP does not have access to your information.
We’re sorry but ADP does not provide live support to employees of ADP clients.
"
},
{
"id":"2_3",
"name":"Need my paystub/paycheck question",
"parent_id":"1_1"
},
{
"id":"top_select",
"name":"How can we help you?",
"parent_id":"2_3"
},
{
"id":"5_2",
"name":"I need a copy of my current paystub",
"parent_id":"2_3"
},
{
"id":"5_1_1",
"name":"Did you look for your W2 on login.adp.com or on the ADP mobile app?",
"parent_id":"5_2"
},
{
"name":"Yes, but it's not there",
"parent_id":"5_2",
"response": "Try using a different browser or clear your cookies in your current browser and try again. If that does not solve your issue, please contact your company HR or Payroll department to have your account reset.
Your payroll information belongs to your employer and we are not able to reset your account without their direction.
We’re sorry but ADP does not provide live support for employees of ADP clients.
"
},
{
"name":"No",
"parent_id":"5_2",
"response": "If you need to access your W-2 or pay information, please follow these instructions:
Download the Free Mobile App
Select New? Get Started and follow the instructions
If you are unable to download the mobile app please follow these instructions:
- On your computer or mobile device, go to Log In:
https://netsecure.adp.com/pages/sms/ess/v3/pub/ssr/theme.jsp - Press Find Me
- If you no longer use the email or mobile number that you shared with your employer, click on Your Information and enter your information
- If you are registered in ADP’s systems, you will see a list of products that you are able to access. To view your pay information, select MyADP or WorkforceNow
What you can do if you are unable to access your pay information:
If you can’t log in to ADP’s mobile app, contact your employer. Your employer is required to provide you with your pay and W-2 information.
If you can’t contact your employer/former employer or have issues getting your W-2, the IRS can help - https://www.irs.gov/taxtopics/tc154
If you are unable to contact your employer/former employer, you can reach out to your state labor department for assistance with past pay information. A list of state labor departments is available here.
Try logging in at login.adp.com. If you still have log in issues, please ask your company Payroll or Human Resources department for help. To protect your privacy, only your company administrator can access your account information.
We’re sorry but ADP does not provide live support for employees of ADP clients.
"
},
{
"id":"5_3",
"name":"I need a copy of my past paystub",
"parent_id":"2_3"
},
{
"id":"5_1_2",
"name":"Is this from your current employer or a past employer?",
"parent_id":"5_3"
},
{
"name":"Current",
"parent_id":"5_3",
"response": "Please try logging into login.adp.com to see if your past pay information is available. If you are unable to log in, please contact your employer for a copy. To protect your privacy, only your employer can access your account information.
We’re sorry but ADP does not provide live support for employees of ADP clients.
"
},
{
"name":"Past",
"parent_id":"5_3",
"response": "Try logging in at login.adp.com. If you are unable to log in your former employer may have closed your account. Please reach out to your former company Payroll or Human Resources department for help. To protect your privacy, only your former company administrator can access your account information.
We’re sorry but ADP does not provide live support for employees of ADP clients.
"
},
{
"name":"My paycheck is wrong",
"parent_id":"2_3",
"response": "Please contact your company HR or Payroll dept to report any errors on your paycheck. They are the only ones who can correct your paycheck.
Your payroll information belongs to your employer and we are not able to access your information without their direction.
We’re sorry but ADP does not provide live support to employees of ADP clients.
"
},
{
"name":"There is a problem with my account",
"parent_id":"2_3",
"response": "Please contact your company HR or Payroll dept. They can address any issues with your account.
Your payroll information belongs to your employer and we are not able to access your information without their direction. We’re sorry, ADP does not provide live support for employees of ADP clients.
"
},
{
"id":"2_4",
"name":"Mobile app issues",
"parent_id":"1_1"
},
{
"id":"top_select",
"name":"How can we help you?",
"parent_id":"2_4"
},
{
"name":"Issue with clocking in",
"parent_id":"2_4",
"response":"If you can’t clock in:
Please try deleting and re-installing the app.
If time punches are recorded twice:
Sometimes there is a delay in recording the punch. To avoid double punches, wait for at least a minute for your first punch to register. If you don’t see the punch after a minute, refresh the app. If it still doesn’t show up, punch in again.
If the above doesn’t resolve your issue, contact your company Payroll or HR department as they are the only ones that can access your account.
ADP does not provide live support to employees of ADP clients.
"
},
{
"name":"App missing features",
"parent_id":"2_4",
"response": "Your company decides which features are available in the mobile app. If you have questions or are looking for additional features, please check with your company Payroll or HR department.
"
},
{
"name":"App is running slow",
"parent_id":"2_4",
"response": "We’re sorry, this is a known issue that we are working on fixing. We hope to have the issue resolved soon.
"
},
{
"name":"Older pay stubs or W-2 missing",
"parent_id":"2_4",
"response": "Your account needs to be reset. Please contact your company Payroll or HR department and they can reset your account.
Because ADP is not authorized to access your personal account information, we do not provide live support to employees of ADP clients.
"
},
{
"id":"2_5",
"name":"Direct deposit",
"parent_id":"1_1"
},
{
"id":"top_select",
"name":"How can we help you?",
"parent_id":"2_5"
},
{
"name":"My deposit is late",
"response":"Please contact your company payroll department to check on the status of your deposit. They are the only ones that can access your account to check the status.
Because ADP is not authorized to access your personal account information, ADP does not provide live support for employees of ADP clients. Please contact your employer for help.
",
"parent_id":"2_5"
},
{
"name":"Need to change address / phone",
"parent_id":"2_5",
"response": "Please be sure to use the ADP portal website, login.adp.com. Online direct deposit changes cannot be made on the mobile app.
If you are unable to change your direct deposit information on the website, please contact your HR or Payroll department for help. They are the only ones that can access your account.
Because ADP is not authorized to access your personal account information, ADP does not provide live support for employees of ADP clients. Please contact your employer for help.
"
},
{
"name":"How long until direct deposit starts",
"response": "Please check with your company payroll department. Depending on when your company runs their payroll, it can take up to two pay periods before your direct deposit starts.
If you change banks, it can also take up to two pay periods before your direct deposit starts.
If you have questions, please check with your company Payroll or HR department. They are the only ones that can access your account information. We’re sorry but ADP does not provide live support for employees of ADP clients.
",
"parent_id":"2_5"
},
{
"id":"2_6",
"name":"Wisely Card",
"parent_id":"1_1",
"response": "You can activate your card or log in to your account at mywisely.com.
If you have questions, please contact Cardholder Services.
In the U.S.
Please call 866-313-6901 - available 24/7.
Outside the U.S.
Please call 858-716-0861 - available 24/7
"
},
{
"name":"FSA/HSA/Cobra/Commuter Card",
"parent_id":"1_1",
"response": "Please contact WageWorks at 800-654-6695 between 8am to 8pm (ET).
"
},
{
"id":"2_8",
"name":"401(k)",
"parent_id":"1_1"
},
{
"id":"top_select",
"name":"How can we help you?",
"parent_id":"2_8"
},
{
"name":"Account question",
"parent_id":"2_8",
"response":"To access your account
You can access your account at mykplan.com. If this is your first time logging in, please select the Register Now button to complete your online registration.
To update your account
Please speak with your current employer. To update an account with a former employer, please contact the Retirement Services team (see below).
For all other inquiries, please Contact Retirement Services:
Within the U.S.
Please contact the Retirement Services Participant Service Team at 800-695-7526 Monday - Friday from 8am - 9pm ET. Outside the U.S.
Please call 603-870-1100 Monday - Friday from 8am - 9pm ET.
"
},
{
"name":"Security or fraud",
"parent_id":"2_8",
"response": "Please contact Retirement Services:
Within the U.S.
Please call 800-695-7526 Monday - Friday from 8am - 9pm ET.
Outside the U.S.
Please call 603-870-1100 Monday - Friday from 8am - 9pm ET.
"
},
{
"name":"Contact customer service",
"parent_id":"2_8",
"response": "Please contact Retirement Services:
Within the U.S.
Please call 800-695-7526 Monday - Friday from 8am - 9pm ET.
Outside the U.S.
Please call 603-870-1100 Monday - Friday from 8am - 9pm ET.
"
},
{
"name":"Log in issues",
"parent_id":"2_8",
"response": "Please be sure you're trying to access your account at mykplan.com
If you continue to have log in issues please contact Retirement Services:
Within the U.S.
Please call 800-695-7526 Monday - Friday from 8am - 9pm ET.
Outside the U.S.
Please call 603-870-1100 Monday - Friday from 8am - 9pm ET.
"
},
{
"name":"Rollover or cash out",
"parent_id":"2_8",
"response": "Please contact Retirement Services:
Within the U.S.
Please call 800-695-7526 Monday - Friday from 8am - 9pm ET.
Outside the U.S.
Please call 603-870-1100 Monday - Friday from 8am - 9pm ET.
"
},
{
"name":"I have a different question",
"parent_id":"2_8",
"response": "Please contact Retirement Services:
Within the U.S.
Please call 800-695-7526 Monday - Friday from 8am - 9pm ET.
Outside the U.S.
Please call 603-870-1100 Monday - Friday from 8am - 9pm ET.
"
},
{
"name":"Garnishment",
"parent_id":"1_1",
"response": "For questions or issues regarding a garnishment, please contact the ADP Garnishment Support Team at 844-227-5237.
"
},
{
"name":"I have another question",
"parent_id":"1_1",
"response": "These are the only topics we are able to provide support information. Your payroll and benefits information belong to your employer and for privacy reasons, we are not able to access your information. Please contact your company HR or Payroll department for assistance. We’re sorry but ADP does not provide live support to employees of ADP clients.
"
},
{
"id":"1_2",
"name":"Former Employer Uses ADP",
"parent_id":"0"
},
{
"id":"1_2_1",
"name":"Choose one...",
"parent_id":"1_2",
"response": ""
},
{
"id":"1_2_2",
"name":"Log in issues",
"parent_id":"1_2"
},
{
"id":"4_1_0",
"name":"Have you previously logged on to the ADP portal to get your paystub or a W-2?",
"parent_id":"1_2_2"
},
{
"name":"Yes",
"parent_id":"1_2_2",
"response": "If you are looking for a past W-2, 1099 or 1095-C, Please click here to access your former employer tax information.
If you are trying to access past pay information, try logging onto login.adp.com. If you are unable to log in, your former company may have removed your online account. Please contact their HR or Payroll department for a copy of your pay information.
Your payroll information belongs to your former employer and ADP is not able to provide you with this information without their direction. We’re sorry but ADP does not provide live support for employees of ADP clients.
"
},
{
"name":"No",
"parent_id":"1_2_2",
"response": "If you are looking for a past W-2, 1099 or 1095-C, Please click here to access your former employer tax information.
If you are trying to access past pay information, go to login.adp.com and click on 'Create My Account'. If you are unable to create an account, you will need to contact your former employer for a copy of your pay information.
Your payroll information belongs to your former employer and ADP is not able to provide you with this information without their direction. We’re sorry but ADP does not provide live support for employees of ADP clients.
"
},
{
"id":"1_2_3",
"name":"Need my W2/1099/1095-C or past pay information",
"parent_id":"1_2",
"response": "Please click here to access your former employer tax information.
"
},
{
"id":"1_2_4",
"name":"Wisely Card",
"parent_id":"1_2",
"response": "To activate your card or to access your account, please log into mywisely.com. For further assistance, please call Wisely Cardholder Services at 866 313-6901. They are available 24/7.
"
},
{
"name":"FSA/HSA/Cobra/Commuter Card",
"parent_id":"1_2",
"response": "WageWorks is the company that manages your account. You can reach them at the number on the back of your card or (800)654-6695.
Please contact WageWorks for assistance
"
},
{
"name":"401(k)",
"parent_id":"1_2",
"response": "You can access your 401k account at mykplan.com. If you are unsure of your User ID and password, there are prompts to retrieve your information.
If you need further assistance, you can contact our service team at 800-695-7526 Monday through Friday from 8am - 9pm ET.
"
},
{
"name":"I have another question",
"parent_id":"1_2",
"response": "If you need further assistance, please contact your former employer. Your payroll and HR information belongs to your former employer and ADP is not able to provide you with this information without their direction. For that reason, ADP does not provide live support for employees of ADP clients.
"
},
{
"id":"1_3",
"name":"Employer Out of Business",
"parent_id":"0"
},
{
"id":"1_3_1",
"name":"Choose one...",
"parent_id":"1_3",
"response": ""
},
{
"id":"1_3_2",
"name":"Log in issues",
"parent_id":"1_3"
},
{
"id":"5_1_0",
"name":"Have you previously logged on to the ADP portal to get your paystub or a W-2?",
"parent_id":"1_3_2"
},
{
"name":"Yes",
"parent_id":"1_3_2",
"response": "If you are looking for a past W-2, 1099 or 1095-C, Please click here to access your former employer tax information.
If you are trying to access past pay information, try logging onto login.adp.com. If you are unable to log in, your former company may have removed your online account. Please contact their HR or Payroll department for a copy of your pay information.
Your payroll information belongs to your former employer and ADP is not able to provide you with this information without their direction. We’re sorry but ADP does not provide live support for employees of ADP clients.
"
},
{
"name":"No",
"parent_id":"1_3_2",
"response": "If you are looking for a past W-2, 1099 or 1095-C, Please click here to access your former employer tax information.
If you are trying to access past pay information, go to login.adp.com and click on 'Create My Account'. If you are unable to create an account, you will need to contact your former employer for a copy of your pay information.
Your payroll information belongs to your former employer and ADP is not able to provide you with this information without their direction. We’re sorry but ADP does not provide live support for employees of ADP clients.
"
},
{
"name":"Need my W2",
"parent_id":"1_3",
"response": "Please click here to access your former employer tax information.
"
},
{
"name":"Need my past pay information",
"parent_id":"1_3",
"response":"If you need to access your W-2 or pay information, please follow these instructions:
Download the Free Mobile App
Select New? Get Started and follow the instructions
If you are unable to download the mobile app please follow these instructions:
- On your computer or mobile device, go to Log In:
https://netsecure.adp.com/pages/sms/ess/v3/pub/ssr/theme.jsp - Press Find Me
- If you no longer use the email or mobile number that you shared with your employer, click on Your Information and enter your information
- If you are registered in ADP’s systems, you will see a list of products that you are able to access. To view your pay information, select MyADP or WorkforceNow
What you can do if you are unable to access your pay information:
If you can’t log in to ADP’s mobile app, contact your employer. Your employer is required to provide you with your pay and W-2 information.
If you can’t contact your employer/former employer or have issues getting your W-2, the IRS can help - https://www.irs.gov/taxtopics/tc154
If you are unable to contact your employer/former employer, you can reach out to your state labor department for assistance with past pay information. A list of state labor departments is available here.
To activate your card or to access your account, please log into mywisely.com. For further assistance, please call Wisely Cardholder Services at 866 313-6901. They are available 24/7.
"
},
{
"name":"FSA/HSA/Cobra/Commuter Card",
"parent_id":"1_3",
"response": "WageWorks is the company that manages your account. You can reach them at the number on the back of your card or (800) 654-6695.
Please contact WageWorks for assistance
"
},
{
"name":"401(k)",
"parent_id":"1_3",
"response": "You can access your 401k account at mykplan.com. If you are unsure of your User ID and password, there are prompts to retrieve your information.
If you need further assistance, you can contact our service team at 800-695-7526 Monday through Friday from 8am - 9pm ET.
"
},
{
"name":"I have another question",
"parent_id":"1_3",
"response": "If you need further assistance, please contact your former employer. Your payroll and HR information belongs to your former employer and ADP is not able to provide you with this information without their direction. For that reason, ADP does not provide live support for employees of ADP clients.
"
},
{
"id":"1_4",
"name":"Question about my Wisely Card",
"parent_id":"0",
"response": "You can activate your card or log into your account at mywisely.com
If you have questions, please contact Cardholder Services
In the U.S.
Please call 866 313-6901 - available 24/7
Outside the U.S.
Please call 858-716-0861 - available 24/7
"
}
]
