case study

Automated process helps to realize tax credits

EG Workforce Solutions provides tailored workforce solutions to meet customer needs including staffing, managed services and RPO solutions. They are experts at matching the right people with the right jobs, with a mission to help people succeed. Linda Miller, chief financial officer and chief operations officer believes that an application process should not be an intimidating or discouraging one. The importance of making the application experience simple and clear, in only a few questions, is beneficial to placing their applicants appropriately while having the ability to successfully identify those who qualify for Work Opportunity Tax Credits (WOTC).

As a result of the streamlined WOTC process ADP SmartCompliance provides, it takes a tremendous amount of administrative work off the plate of our recruiters.

Linda Miller, Chief Financial Officer and Chief Operations Officer
EG Workforce Solutions

Challenge

  • A highly manual input and validation process was contributing to unrealized tax credits.

How ADP helped

  • Provided a tax credit solution that was fully automated and integrated with EG’s onboarding process. A key process change was the online access that ADP provided to required applicant records in lieu of an applicant having to provide paper copies of the required documentation.

Related resources

tool

OMNIA Partners resources for the public sector

analyst report

Forrester Total Economic Impact™ Study: ADP Workforce Now®