1. Educate
    The right solution should offer personalized benefits education, tailored to an employee’s unique health and financial needs. It must also explain both the “what” and the “why.”
  2. Communicate
    Your benefits solution should be able to communicate with your employees, regardless of device type, language or visual impairment.
  3. Integrate
    The solution should integrate with your enrollment platform and any benefits administration or human capital management (HCM) tool you’re using.
  4. Feel familiar
    The platform and interface should feel familiar to users (bonus points if it mirrors technology they’ve used in the past).
  5. Personalize recommendations
    Benefits recommendations should be as personalized as possible. This means going beyond basic demographics and addressing individual characteristics, from preexisting conditions to commuting style.
  6. Keep data safe
    A benefits technology platform should uphold the highest standards in data privacy and security.
  7. Deliver return on investment (ROI)
    A benefits decision support platform should deliver clear ROI for the organization. Examples include time savings, cost savings, participation rates, employee satisfaction and more.
ADP Editorial Team

ADP Editorial Team The ADP editorial team is comprised of human resource professionals with extensive experience solving complex HR challenges for businesses of all sizes.