Everest Group has named ADP a Leader and Star Performer in its Employee Experience Management Platforms PEAK Matrix 2023 evaluation, assessing the market success and overall delivery capability of 21 service providers. Everest Group classifies service providers based on three categories: Leaders, Major Contenders and Aspirants.
Everest Noted ADP Strengths:
- Its product – Voice of the Employee collects feedback throughout the employee life cycle to facilitate informed decision-making, while StandOut® assists leaders in enhancing the employee engagement and improving performance.
- Best practices – ADP advises clients on best practices, which includes the optimal number of questions to ask during the design phase. It also employs persistent reminder techniques, such as tagging the survey at the top of the mobile application interface, to ensure ongoing visibility and encourage participation.
- Advanced visualization features – Heat maps and scatter plots are available to provide deeper insights and to benchmark the team’s scores across the organization. Different question types can be visualized accordingly, for example, averages are displayed for Likert scale responses.
- Check-in feature – This allows for scheduled weekly connects with employees.It is one of the few providers offering coaching intelligence that provides new ideas on engaging employees better and access to actionable insights based on the check-in conversations.
- Client feedback – Referenced clients have appreciated ADP for its platform’s ease of use, reporting capabilities, and the weekly reminders and tips.
Here’s a quote from the lead Everest analyst:
"ADP has created a compelling value proposition in the market with its Standout and Voice of the Employee products. These help clients in gathering continuous employee feedback through multiple listening posts and assisting leaders to enhance employee engagement and experience," said Samarth Kapur, Practice Director, Everest Group. “It has grown its client base for Employee Experience Management (EXM) platforms significantly over the last year and its focus on helping clients draw insights and take corrective actions has been well appreciated. This has helped it emerge as a Leader and a Star Performer on Everest Group EXM Platforms PEAK Matrix® Assessment 2023.”
See the results by downloading the Everest Group Research report now!
