ISG named ADP an Overall Leader for ADP Lyric HCM and ADP Workforce Now in its HCM Suites Buyers Guide 2025 evaluation. In addition, ADP has been positioned as a Customer Experience Leader and Exemplary for performing the best in meeting the overall Product and Customer Experience requirements.
ISG evaluates vendors in two axis – Product Experience and Customer Experience. There are 5 criteria for the Product score and 2 criteria for the Customer Score. ADP has been named a Leader for Adaptability, Usability and TCO/ROI.
This research is a distillation of over a year of market and product research efforts by the ISG analyst team. The report is structured to provide an overview of areas commonly covered in the RFP process to provide an independent perspective from a market expert during the buying process.
ISG Noted ADP Strengths:
- ISG positioned ADP as an Overall Leader for Customer Experience due to commitment and dedication to customer needs. The market ranking for Customer Experience was driven by scoring high in TCO/ROI and Validation due to the breadth of resources available to customers. ADP performed best in Customer Experience, receiving an A in Validation for its breadth and quality of services offered and methods to deliver high-quality customer experience.
- In addition, ISG classifies vendors’ weighted performance in Product and Customer Experience, and has the following four classifications: Exemplary, Innovative, Assurance and Merit. ADP has been recognized as Exemplary (upper right), which represents those that performed the best in meeting the overall Product and Customer Experience requirements.
Here’s a quote from the lead ISG analyst:
ISG Research’s, Matthew Brown, HCM Research Director: “ADP performed exceptionally well in our 2025 HCM Suites Buyers Guide research. Their continued commitment to product innovation and focus on user experience was evident throughout. Its focus on the human side of technology that also ties back to business results contributed to its leader position for Customer Experience. With strong results across every category and placement as an Overall Leader and Exemplary provider, ADP demonstrates the value of a platform that’s evolving alongside the needs of both HR and the business. Congratulations to the team on their performance across all HCM categories in this year’s research."
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