Everest Group named ADP a Leader in their Multi-Process Human Resources Outsourcing (MPHRO) Services PEAK Assessment 2024. ADP was selected as one of the top ranked vendors among 18 providers evaluated and has been a Leader since the report’s inception.
Everest classifies providers based on Leaders, Major Contenders and Aspirants. The ranking has two main criteria that determine the outcome – Market Impact and Vision and Capability. The assessment is based on an RFI process, interactions with providers, client reference checks and an analysis of the MPHRO market.
Everest Noted ADP Strengths:
- Global Reach: ADP, headquartered in the US is a provider of HR managed services with its suite of platforms and cloud solutions for clients across the globe, with its widespread delivery footprint. ADP® Comprehensive Services can support buyers for HR, payroll, benefits, and talent management services and help them improve the employee experience with guidance from consultants.
- Integrations: ADP API Central allows to build integrations to automatically synchronize information across multiple systems with various APIs. It also provides guidance for the developers to reap the maximum benefits out of their integration
- Partnerships: ADP partnered with Fringe, a provider of platform for managing multiple lifestyle benefits on a single platform, and Cocoon, a leave management software that can automate compliance and leave pay calculation
- Technology investments:
- LaunchPad, a solution that can ease the implementation for buyers by tracking progress and collaborating with the ADP implementation teams in real time.
- BrightJump, an AI-powered outplacement platform that can help in resume creation, accessing jobs, and upskilling via selected courses.
- ADP recently acquired Sora, a low-code platform for automating workflows and integrating data to simplify the stakeholders’ experience by managing multiple enterprise systems.
- It has advanced its capabilities for payroll validation, automation of data entry, and to create a batch for processing payroll in future, to automatically execute payroll on time
- Referenced clients: Clients have highlighted capabilities in payroll, benefits administration, and compliance as its core strengths. They find expertise in core capabilities with excellent relationship management, which makes ADP a suitable partner for them.
Here’s a quote from the lead Everest analyst:
Everest Group’s, Priyanka Mitra, Vice President: “ADP is recognized as a leader in Multi Process HR Outsourcing (MPHRO) Services PEAK Matrix® 2024, distinguished by its scalable and flexible service model designed to meet evolving client needs. Through its continued investments in services and technology that enhance payroll, talent management, and benefits, global delivery presence, and robust partnership ecosystem, ADP delivers a comprehensive one-stop model. Its integrated technology and service framework enables clients to offer seamless employee experiences, positioning ADP as a reliable partner to support global organizations in managing evolving HR needs.”
See the results by downloading the Everest report now!
