Ventana Research, part of ISG, named ADP the Overall Leader and an Exemplary Leader for Workforce Management Suites. This suites buyers guide is a comprehensive view of vendors’ workforce management capabilities.
This research is a distillation of over a year of market and product research efforts by the Ventana team. The reports are structured to provide an overview of areas commonly covered in the RFP process to provide an independent perspective from a market expert during the buying process. ADP is ranked the overall leader. Ventana evaluates vendors on two axes – Product Experience and Customer Experience.
Ventana Noted ADP Strengths:
- In the customer experience axis ADP is the overall leader due to commitment and dedication to customer needs. The #1 in the market ranking for customer experience was driven by scoring the highest in TCO/ROI due to the breadth of resources available to potential customers to identify benefits and create a business case for the product.
- In the product category for suites, ADP is rated a leader, secured by scoring the highest of all vendors for the capability of the product. Product capability is assessed across 175 different functions points covering a broad range of workforce management capabilities such as absence management, scheduling, time & attendance, business continuity, and investment. This is assessed across multiple personas ranging from management, worker, and IT. ADP is recognized for having the breadth and depth needed to support a wide range of customers and industries.
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Partnering with ADP for Workforce Management means tapping into the best of workforce management technology. Their focus on delivering a superior client experience is a strategic investment that consistently drives strong ROI and operational success.
Matthew Brown, HCM Research Director, Ventana Research, part of ISG
