The New York Psychotherapy and Counseling Center (NYPCC) is a non-profit, mental health services provider. With multiple locations across New York state, it aims to enhance the quality of life for individuals facing behavioral and emotional challenges and support them in becoming become more active members of their community.

ADP helped us mitigate compliance issues by offering pay transparency—which is critical, especially in states like New York and California.

Jessica Figueroa, Payroll and Benefits Manager
New York Psychotherapy and Counseling Center

Challenges

  • NYPCC needed a way to mitigate multi-state tax compliance risk and empower its remote workforce with tools to improve efficiency.

How ADP Helped

  • ADP Workforce Now helped NYPCC meet the needs of its multi-jurisdictional workforce, creating efficiency, mitigating compliance risk and delivering the tools to improve employee productivity.

ADP Solutions

  • ADP Workforce Now

A long and trusting partnership

NYPCC has been a client of ADP for over 45 years. It’s a relationship based on trust and has grown year after year, just like the NYPCC’s head count. “When I started with the organization seven years ago, we didn’t have an HR team. It was just the VP, Chief VP of HR and myself supporting our workforce,” says Figueroa. “Now we have over 600 employees and continue to grow year after year.”

Facing the challenges of managing an expanding workforce with a small team, Figueroa recognized the necessity to leverage ADP Workforce Now’s advanced capabilities.

“We used Kronos for time management, but even though it had an integration with ADP, it didn’t provide the functionality that ADP Workforce Now offered. Now, we’re benefiting from a better-integrated experience and receiving client support that we didn’t have before. We’ve been able to streamline and automate several processes that we used to do manually. It’s been really helpful for our small HR team.”

Mitigating tax compliance and pay transparency risk

The pandemic marked a time of rapid growth for NYPCC. As they scaled up to accommodate an immediate need for community healthcare services, they also had to contend with the compliance nuances that come with homeshoring a workforce—in this case, almost overnight. Figueroa explains, “We’re a small healthcare services provider, and we were just not prepared or equipped to deal with the complexities of multi-jurisdiction tax filing.”

ADP’s tax registration services assisted Figueroa and her team in navigating those complexities by setting up their tax jurisdictions and helping them remain in compliance. NYPCC also benefited from ADP’s pay transparency safeguards, another challenging area when managing multiple locations.

“ADP helped us mitigate compliance issues by offering pay transparency—which is critical, especially in states like New York and California.”

Empowering employees with accessibility

With a large workforce that includes remote workers, Figueroa knew it was crucial to provide them with any time, anywhere access to tools that would help them manage their own compensation and time. ADP Workforce Now’s mobile app delivers those capabilities directly to the employees, empowering them to take charge of their pay and time and freeing up management to focus on growth and other strategic initiatives.

“ADP’s tools help our employees manage their compensation and time off through the ADP mobile app. It has empowered them and been pivotal for our remote workforce.”