Based out of Troy, Michigan, OWL Services is the premier construction, installation and service provider to fuel stations and electrical vehicle charging stations.
Over the last few years, OWL Services has been growing rapidly, merging ten companies into one. These mergers created significant change and sometimes difficult challenges. Director of HRIS and Payroll Katie Heffington didn’t back down from those challenges; she met them head-on with one goal in mind: improving the HR experience for OWL Services employees.
After finishing our first open enrollment period with ADP we had our highest completion rate ever!
Katie Heffington,
Director of HRIS and Payroll
OWL Services
Challenges
- After experiencing rapid growth OWL Services was left with several disparate systems and processes and an unpredictable and varied exmployee experience.
How ADP Helped
- ADP Workforce® Now helped OWL Services scale to meet the current and future needs of its organization and its employees.
ADP Solutions
- ADP Workforce Now
Building a brand new HR experience
When OWL Services began to consolidate into one company, each company brought its own payroll and HRIS systems with them. “We had Paylocity, Paycor, Quickbooks…,” says Heffington. “We needed a unified solution that could streamline operations, was tailored to our company’s current operations and scalable enough to support future growth.”
So Heffington went to the market, did her research and found that ADP Workforce Now was a one-stop shop that could handle all of their needs.
“ADP is so much more than just payroll. We use them for recruitment to performance management and everything in between. It helped us consolidate everything into one system that talks together. One source of truth.”
Top-notch onboarding
When you’re bringing employees from different companies together, you need to ensure everyone feels welcome, informed, and on the same page. It can be a daunting task, but with ADP, OWL Services delivered a seamless onboarding experience. Not only did ADP’s onboarding module help them map out an efficient way to take new employees from recruitment to onboarding, but it also set them apart from their industry peers.
“Having ADP for onboarding has been our number one time saver and has set us up as an industry leader when it comes to how we onboard our employees,” says Heffington.
Mobile app adoption
Change is hard, especially for employees going through an acquisition. OWL Services was aware of this and leaned heavily on ADP’s mobile app to create an easily accessible, on-the-go user experience for its newly combined workforce.
“The majority of our employees are out in the field and many of them do not have home computers. The ADP mobile app gives them immediate and direct access to their pay, time, benefits, clocking in and out…having the mobile app was absolutely the number one feature we needed.
