Victra, an exclusive agent for Verizon Wireless with operations in 1,040 stores and 47 states, partnered with ADP to implement Optimized Scheduling and Budgeting with our Enterprise eTIME® solution.
I’ve been in the business for a while, and I can say this with sincerity – I’m not sure that I’ve ever experienced the support from any other vendor that comes close to the level of what I’ve received from the ADP team. I’m extremely pleased.
![David Gaminde](/-/media/adp/resourcehub/images/testimonials/david-gaminde.png?rev=17e1df08bf724401a6754c485b603934&la=en&h=299&w=598&hash=19D943DE11D6DD319CFC6CFA8EEAEE9B)
David Gaminde,
Vice President of Operations
Victra
Challenges Victra faced:
- Manually scheduling almost 6,000 employees in an effective way
- Efficiently managing overtime spending and labor costs
How ADP helped:
- ADP provided a workforce management tool to help Victra schedule and staff more strategically, resulting in a 4.5% increase in customer conversions and a 6.5% increase in Net Promoter Score (NPS)
- The solution offers Victra sophisticated reporting, robust labor forecasting algorithms, a tailored budgeting solution and a powerful scheduling solution that can help store managers more easily generate quality schedules – with the right people, in the right place, at the right time, for the right cost