For 10 years, Complete Business Group (CBG) was a QuickBooks Solution Provider that helped small businesses purchase the right QuickBooks software. Owners Carrie Kahn and Dan DeLong prided themselves on recommending products and services that they used themselves. But as their own payroll needs and those of their clients became increasingly more complex, they realized they would soon need an alternative solution. The discontinuation of the stand-alone Inuit Online Payroll service finally prompted CBG to switch to RUN Powered by ADP.
We love working with ADP because we get the support we need, we are connected to an array of product offerings that our customers need and we are rewarded for the time we invest in referring ADP solutions to our small business clients and ProAdvisor partners.
Carrie Kahn,
Founder and CEO
Complete Business Group
Challenge
- A growing client base with more complex business needs, combined with changes to Intuit’s payroll platform, led CBG to seek a new payroll and HR provider who could meet their high standards for service quality.
How ADP helped
- ADP provided a complete set of payroll, HR and benefits solutions that integrated with QuickBooks, along with dedicated, ongoing support throughout the client onboarding process.
Once CBG moved to RUN and could speak to the seamless transition process, it became easier to recommend ADP to their direct clients and ProAdvisor partners. And as adoption increased, employees noticed that the ADP mobile app was easier to set up and use compared to Intuit. CBG’s ProAdvisor partners also found it convenient to manage all their ADP clients in one place with Accountant ConnectSM and the wealth of payroll resources that it offers.
