Established in 2011 and headquartered in West Memphis, Arkansas, Upper Edge Technologies serves the K-12 educational market, providing Chromebook and laptop repair and refurbishment services to clients of all sizes, across the U.S. and abroad.
When we opened our first position, with the ZipRecruiter integration, we got over a hundred applications overnight.
Josh Wilson,
Chief Financial Officer
Upper Edge Technologies
Challenges
- Upper Edge Technologies was struggling with manual processes and finding talent.
How ADP helped
- ADP Workforce Now made it simple to automate payroll and scale their hiring and onboarding.
ADP Solutions
- ADP Workforce Now
Tapping into ADP’s immediate results and long-term return
As Upper Edge Technologies grew, eventually doubling the size of their workforce in just over three years Wilson and Hunt recognized the need for a centralized system that enabled them to do more than just automate HR and payroll processes. Since implementation, ADP Workforce Now has helped to expand their recruitment reach, centralize systems and processes, improve employee experience and seamlessly transition candidates into high performing employees. In fact, Wilson shares, “What sold us on ADP was all the added value we got. It wasn’t just about replacing existing systems and gaining convenience— launching ADP Workforce Now was really the catalyst that took us to the next level in areas of our business we hadn’t even considered.”
Expanding the hiring pool and streamlining the process
“Our recruiting was very much word-of-mouth,” says HR recruiter, Cheyenne Smith, sharing that the company’s approach revolved around referrals from current employees, making posts on Facebook and relying on searches within the local community.
ADP Workforce Now’s integration with ZipRecruiter extended their reach, allowing Upper Edge Technologies’ HR team to source huge pools of qualified applicants from across the U.S.. Storing candidate data on a single platform not only provided an excellent experience for both Upper Edge’s HR team and the candidate, but it also enabled a seamless transfer of information from the application stage through to the interview, hiring and onboarding phases.
Wilson says, “When we opened our first position, with the ZipRecruiter integration, we got over a hundred applications overnight. We were super excited, and it enabled us to make a confident decision when hiring our operations manager. We’ve continued to have that high level of confidence for all the hiring that has come since.”
Bringing modernity, efficiency and security to onboarding
For Upper Edge Technologies employees, the onboarding process looked like 3-6 hours spent filling out paperwork, poring over the company handbook and liaising one-on-one with Hunt. Now, newly hired employees are able to dive right in and start working immediately.
Not only is all new hire paperwork completed online, employees’ information is automatically pulled from their original application through the system. Hunt’s team has the ability to assign mentors to new hires, provide employees with access to their own information and much more.
Additionally, ADP Workforce Now offers an added layer of information security—“We never started new hire paperwork ahead of time, we had no secure online format to store people’s birthdays, social security numbers and direct deposit information. And we didn’t have a platform to share, send and receive that type of sensitive data with employees,” says Hunt.
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